Primary Responsibilities:• Provide subject matter expertise in Epic Cheers Campaigns and CRM, including system design, build, testing, and implementation.• Collaborate with leadership and end users to design and configure solutions, providing technical and clinical consultation, including workflow analysis and application configuration to support enhancements and issue resolution.• Lead multiple small to medium-scale Epic upgrade initiatives and workflow enhancements through all project phases.• Lead design and validation sessions, ensuring thorough documentation, follow-up, and issue escalation.• Maintain system documentation, including design specifications and build records.• Monitor production applications and respond to incidents, including participation in 24/7 on-call support as needed.• Execute all phases of testing, including unit, system, and integrated testing for Epic Healthy Planet workflows.• Analyze workflows, data collection, reporting needs, and technical issues to support solution development.• Collaborate with training teams to develop and maintain application-specific training materials.• Translate business requirements into functional specifications; manage system updates, enhancements, and release testing.• Ensure compliance with organizational standards for system configuration and change control.• Build and maintain strong relationships with end users, stakeholders, and business partners.• Facilitate communication across teams from requirements gathering through implementation.• Troubleshoot and resolve application issues, escalating complex problems as appropriate.• Maintain deep knowledge of Epic functionality and operational workflows.Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.Required skills:Applications: Ambulatory, Care Everywhere or EpicCare Link.• Minimum of 5 years of experience in the healthcare industry, including at least 3 years of direct client-facing experience with healthcare domain knowledge such as clinical documentation workflows, patient portals, encounter closure, and patient flow management. xhyhwjd • Minimum of 4 years of experience with Epic implementation and/or supportBenefits FeaturedMedical, Dental , and Vision Insurance is offered to qualified candidates.
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