Job Description

Sherman Associates wants YOU to join our team as the Store Manager of our East End Starbucks store! This is a licensed store located along Washington Ave in Minneapolis, MN.

For us, it's more than a perfectly made beverage; it's about human connection.

As a Store Manager, you will contribute to our success by leading a team of baristas and shift leads to create and maintain the Starbucks Experience for our customers and employees. You will supervise and direct the workforce, make staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensure customer satisfaction and product quality, manage the store's financial performance, and manage safety and security within the store. The Store Manager is responsible for driving the development of people, culture, and overall environment of the store. With proven history of retail success, the Store Manager ensures the effective and efficient operation of the store and is ultimately responsible for achieving customer satisfaction, brand standard execution and positive financial performance. In addition, the Store Manager works closely with the local community to establish close relationships and build support for the store.

This is a Sherman Associates owned Starbucks licensed location.

ESSENTIAL FUNCTIONS

Core Responsibilities

• Oversee daily store operations and deliver exceptional service to customers and team members.
• Maintain proficiency in all operational functions, including working knowledge of drip coffee, cold beverage, espresso bar, and pastry stations.
• Develop and implement strategies to improve operating efficiencies, revenue, profitability, and overall store performance.
• Ensure facilities, equipment, and company assets are maintained to brand and company standards.
• Analyze financial, operational, and forecasting reports to drive revenue growth, manage expenses, and achieve profitability goals.
• Manage labor cost by creating, reviewing, and approving schedules based on business forecasts and staffing needs and approving employee timecards.
• Maintain effective communication with team members, Sherman Associates leadership, brand representatives, community partners, and customers.
• Ensure compliance with all company policies, operating procedures, service standards, and brand requirements, including brand quality assurance audits.
• Oversee purchasing, receiving, inventory management, and invoice processing to maintain budget targets and control food and beverage costs.
• Ensure accurate cash handling, register operations, and daily financial controls.
• Utilize operational tools, including purchasing systems, forecasting software, and financial reporting resources.
• Review monthly Profit & Loss (P&L) statements, identify variances, and implement corrective action plans as needed.
• Execute revenue management strategies and leverage technology platforms, distribution channels, and awareness of market trends and competitive positioning to maximize sales and revenue.
• Completes other tasks and duties as assigned based on business needs.

Supervisory Responsibility

• Recruit, interview, hire, onboard, and retain qualified team members.
• Train, coach, develop and evaluate employees to ensure adherence to Starbucks service standards, operational procedures, and performance expectations.
• Provide ongoing performance feedback, conduct performance reviews and support employee growth and development; including giving correction action when needed, in accordance with company policies.
• Maintain accurate personnel records, reports, schedules and other required documentation.
• Lead implementation of company initiatives and motivate teams to achieve operational and organizational goals.

Keyword: Starbucks, Coffee, Manager, Store, Store Manager, Coffee Shop
Required Experience:

MINIMUM REQUIREMENTS

Education & Experience

• High School diploma or equivalent.
• Minimum of 6 months supervisory/lead experience.
• 2+ years of previous restaurant/hospitality/coffee experience is strongly preferred .

Required Skills & Abilities

• Ability to demonstrate a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and set a positive example for the store team.
• Ability to manage with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks and Sherman Associates.
• A passion for the mission, vision, and values of Sherman Associates.

WORK ENVIRONMENT

This job operates behind the counter and may be working in close proximity to co-workers. The noise level in the work environment can be loud. Hazards may include, but are not limited to, cuts, slipping, tripping and burns.

PHYSICAL REQUIREMENTS

• Must be able to sit or stand in designated work area throughout the day based on business needs
• Must have the ability to move around freely throughout the designated work area
• Must be able to exert well-paced ability to reach tables and kitchen in a timely manner
• Must be able to lift up to 25-30 lbs. frequently throughout shift, and lift, carry, push, and pull up to 50 lbs. occasionally
• Requires grasping, writing, sitting or standing, moving about freely, using computer, repetitive motions, bending, reaching, crouching, and communicating effectively
• Must be willing and able to wash hands frequently throughout the shift

ADDITIONAL SCREENING REQUIREMENTS

• Must successfully meet criminal background screening requirements for position.

From: Sherman Associates

Job Tags

Full time, Local area, Shift work

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