Sr. IT Technician - Helpdesk Job at Southwest Research Institute - Hourly, San Antonio, TX

  • Southwest Research Institute - Hourly
  • San Antonio, TX

Job Description

Salary: $104,000 - 144,000 per year Requirements:

  • High school diploma or equivalent.
  • IT support-related coursework or certifications are preferred.
  • At least 5 years of general computer helpdesk experience; applicants with an IT-related associates degree need 4 years of work experience.
  • Detail-oriented, with strong written and verbal communication, multitasking, problem-solving, and organizational skills.
  • Ability to work independently and complete tasks accurately without specific instructions.
  • Familiarity with Desktop Central and SentinelOne is desired.
  • Valid, clear drivers license required.
  • Must be a U.S. citizen and meet eligibility requirements for access to classified information following a government security investigation.
Responsibilities:
  • Provide end-user support for Windows systems.
  • Install engineering and general-purpose software and set up computers and peripherals.
  • Maintain the divisions desktop and laptop systems, diagnose and resolve issues, deploy hardware, and provide general support for Windows and Mac systems.
  • Provide local and remote support for hardware and software issues.
  • Collaborate with the team to deliver customer service to approximately 400 division staff.
  • Provide hardware and technical support across our campus.
Technologies:
  • Hardware
  • Support
  • LESS
  • Security
  • Windows

More:

We provide computer support for our Mechanical Engineering Division, focusing on systems, storage, backups, and networking. This senior IT technician helpdesk role is based in San Antonio, Texas, and includes a $500 payment in the first paycheck, less applicable taxes. We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, disability, or veteran status.

last updated 41 week of 2026

Job Tags

Full time, Work experience placement, Local area

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