Job Description

Job Responsibilities:

• Participates in providing support to customers by resolving semi-complex technical account and connectivity problems.
• Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.
• The IT Technician performs semi-complex work within technical or paraprofessional area.
• Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
• Documents and refers complex, unusual problems to other support teams.
• Skills: ; Required Skills &; Experience:
• One to three (1-3) years of successful experience in the area of Access Management, Help Desk, Service Desk, or IT Support responsibilities required.
• Basic account management skills and knowledge in regards to the creation, modification and termination of user accounts across multiple platforms.

Skills:

• Five (5) years or more experience working in a 24/7/365 Health Care environment Access Management, Help Desk, Service Desk, or IT Support position using phone and email to provide direct end-user support and account management, preferred.
• ServiceNow ITSM tool usage, Mainframe knowledge, general account administration and Microsoft Active Directory administration experience highly preferred.

Education/Experience:

• HS Diploma or equivalent.

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